�}��u��:u��՜��U��[�:;:8:�[GG�.����@Z�%�V0�3��;��C~��r�GML�[��x �����p���Ľ|�j��A&��r��< ���r�,��0��� � ��0M What's a procedure? Systems procedures and policies if followed properly shall safeguard the assets and increase life span of equipment as well as avoid any breakdown maintenance. Hotel Housekeeping â Standard Procedures - It all comes back to the basics. Valuable items are kept for a period of six months ( as per the hotel policy), If there is no response from the guest, auction to be conducted. The hotel workers need training in specific areas. Help them to understand them and why they are important. image credit . Division of Responsibilities The following is a list of personnel who have fiscal and accounting responsibilities: Board of Directors 1. Usually, these policies are mentioned on the guest registration card which is signed by the guest at the time of check-in.. comply with the policies and procedures in this manual. But, sometimes, your normal way of doing things makes it difficult or impossible for customers with disabilities to purchase your goods and services. A well-written and clearly communicated policy helps set clear expectations around employee behaviour and workplace procedures, which means everyone can get on with business. Our focus in the coming year will be on refining policies and rolling them out across the Group. Simply put, well-writte… Learn more about business policies, procedures and processes on the Business Queensland website. The meetings should also review relevant industry-related risks (security updates affecting the hotel industry, for example). Hygiene and sanitation are the two main principles of the restaurant/hotel business. Policies and procedures of running a prosperous hotel is very unique to this exciting industry. If there is no response from the looser till the time, these items are to be disposed off. Purpose and Objective Bosphorus Hotel aims to continuously improve the services provided to its guests. For example, a retail or hospitality business may want to: put a process in place to achieve sales; create mandatory procedures for staff that are opening and closing the business daily; set a standard (policy) for staff clothing and quality of customer service. Equipping the hotel with up-to-date fire extinguishers, fire and smoke alarm systems, emergency lights and illuminated exit signs. In an industry with high employee turnover, these procedures keep staff aligned with your property’s ideal service and safety standards. Rules, Policies and Procedures of the International College of Hotel Management for the Master of International Hotel Management (Swiss Hotel Association); Bachelor of International Hotel Management (Swiss Hotel Association); Bachelor of Business (Hospitality Management) and Study Abroad Program. SOP helps in maintaining quality and consistency of service and standard's in your hotel. Make important procedures such as first-aid and emergency exits clearly visible. Table of Contents Page Chapter One: Introduction 1.1 INDEPTH … Hotel Policies. The term system implies the operations of the hotel eg: all the equipment used for operation, procedures laid down for operations and policies to be followed. endstream endobj 577 0 obj <>stream Telephone Call Receiving Procedure Things You Should Learn: You Should Know: Your system first. The following manuals index provides the reader with the overview of those extensive business practices employed by HMG in each of its hotels. Thanks for sharing the policies. Whether formal or informal, your business has policies, practices, procedures, and routines that help you operate as smoothly as possible. It underpins our entire strategy and our commitment to providing True Hospitality for everyone.The IHG Code of Conduct (Code) supports all of us in making the right decisions. Employee salary – employee are paid every month as per the govt. The last renovation project included an energy efficiency analysis and we are proud to announce that we are currently preparing our application in order to be awarded the Europen Eco – Label (known as The Flower). The hotel check-in procedure has evolved over the years, ultimately becoming faster. 0 To establish a procedure to facilitate speedy handling and accounting of receipts, storage and issue of materials. The check-out time is posted on the back of the hotel room … A wide and varied selection of foods and beverages is readily available at the hotel should you need and where further assistance is required, please do not hesitate to contact our front office on +962 3 2090888 or via email at sales.aqaba@kempinski.com This Policy and Procedure Manual is organised in accordance with AS/NZ 4801- Occupational Health and Safety Management Systems and includes references to applicable WHS legislation. Arrival and Departure. Our desire is for you to have the very best experience of the Blue Mountains, our accommodations, dining and other services. Financial Policies and Procedures Manual 9 • Significant variances will be noted and their causes determined. Denihan Hospitality Group takes our corporate responsibility seriously. Post-Pandemic Travel Trends for the Hospitality Industry in 2021, Top Questions Owners Should Ask Hotel Management Companies, HMG Hospitality Selected as Asset Manager for the Hilton Omaha, Solicitation and Distribution of Literature, Deposit Witness Log Complimentary Policy Lead Form, Emergency Procedures-Guest Injury Emergency Fire Procedures, Uniforms and Nametags Scheduling of Personnel Key Control, Standards for Placement of Room Furnishing. Operates 76 hotels, 7 … But actually figuring out how to build a comprehensive workplace security policy can seem almost impossible to business owners and managers, especially for those who aren’t familiar with industry jargon or safety developments. Overbooking is a well-known practice in the hotel industry which could be. A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and theyâ ll keep coming back. Processes, procedures and standards explain how a business should operate. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay. If so, we recommend you take several minutes to read on and acquaint yourself with the importance and benefits of written, well-defined Policies & Procedures!why is this important to you? Sample Human Resources Policies, Checklists, Forms, and Procedures Policies: A . Each hotel has its policies that govern guest check-out procedures. In the hospitality industry, the quality of your customer services and staff responsiveness has a direct impact on the image and reputation of your hotel, as well as its bottom line. Hotel Policies. Stefan Vito Hiller consults to hotels to implement innovative and affordable strategies to raise their level of security to meet growing global demands. but most of the hotel staffs who have completed 1 year they were eligible for El you give 24 days EL,7DaysCL,5Days SL. rule & regulation. ; Benefits of processes, procedures and standards But, sometimes, your normal way of doing things makes it difficult or impossible for customers with disabilities to purchase your goods and services. These regulations include international financial reporting standards (IFRS) and U.S. generally accepted accounting principles ( GAAP). The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the All Seasons Inn & Suites since 2007. H�tR�o�0~�_qO�Fĵ'u�im� �b��V�5�lЅ���9Iס>�u�w�}?�����f���h��^���͖��0X� �m��B���3㹊���9��Zy�G&@�o��5A�`�XC�'H� kUWʇBW����i'�l�ȭQ��Cn��B{a�'�ع���N�5rقV֢�#���F,d%�����£̍���R8|�/���4ZPG���^@�#���A�J�n+s+". Receipt of … Weitze (2008) noted that if the hotel management is lacking of employees training, lack of maintaining the policies and procedures and lastly lacking of prevention, these will all lead to a safety related incident. Hotel Rules and Regulation (House Rules) Sample. Financial benefit – the employee of hotel get following benefits- Medical claim, Cash coupons 11. We regularly review our policies and implementation procedures to ensure we continue to meet best practice in these areas. [/quote] 3rd March 2009 From India, Mumbai Skip to main content ... that integrates security throughout the organization and specifies roles, responsibilities, policies and processes. The following checklist isn’t comprehensive, but will allow you to identify potential risks in your hotel, so you can outline, document, and train your staff on safety policies. 3'J0�1�%�9X(¥� ��J4),,"���3� ���� 2C���`��O��6t4�����uAGM�(ZzE�`�of�~�z^�~�%K�K�L���$M��+��9���W�ϲ��=�t��G�_��g�1�����V0�F�`0y�cܝQ;f��͘��x�4�:қ�M���������iWYE�C�FO���ӳtyH@yA�'Y�H�"j������4�_��|1]��:c�8[.��'F HR Policies of Taj Hotels 1. HMG best practice business’ model includes detailed written policy and procedure manuals for each hotel department which are used for training and compliance purposes. Hotel Housekeeping â Standard Procedures - It all comes back to the basics. Any hotel should have a written Emergency and Disaster Response Plan. Hospitality Employment: Policies and Practices in Hotels in Kenya Eusabia Bosibori Ondieki1 Samson Kuria Kung’u2 A study on Kenya’s hospitality industry indicates that, about 64 percent of jobs are either semi skilled or unskilled. defined as confirming more rooms than the available capacity of the hotel. All rights reserved. Image Courtesy- Springwise This is definitely one of the top technology trends in the hotel industry in 2019 and beyond.. 2. HMG best practice business’ model includes detailed written policy and procedure manuals for each hotel department which are used for training and compliance purposes. ��#Z�,� �C�Q������%w�� �Fj$*h5@�R��ۇ/�U��8�4�c�΅�A6�,�#�� �=:���K)�$�W��m �x�c�����oVYY��]�.�̗M�o�\�4m�H�f�6��x����777�C2�����t�ӥ��n���v0�#� ��5 The hotel operations manuals are designed for keeping the Hotel running its essential daily Safety (WHS) in the hotel. A hotel standard operating procedure (SOP) protects your staff, your guests, and your business by structuring your operations for efficiency, accuracy, safety and consistency.. For both restaurants and hotels, revenue is earned when the meal or the hotel stay occurs. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay. h�b```a``�d`e`0Igd@ A�+s4 9���j?pF��O For example, workers may need to learn how to handle and dispose of cleaning liquids. In the hospitality industry, revenue recognition is fairly straightforward. In the hotel industry where excellent, consistent service is a key factor in success, standard operating procedures, or SOPs, play an important role. Sometimes a policy will need a supporting procedure. ITC Limited entered the hotel business on 18 October 1975 with the opening of a hotel in Chennai. Training In Hotels - Doc Download. In addition to our policies, we have a clear position regarding gambling in IHG hotels. hޤVYo�8�+|l��x�bQk�Mk�i�8�0����X�,�4��3��Ć��@�{�Q;M��na��ksJDj`vD2McD These regulations include international financial reporting standards (IFRS) and U.S. generally accepted accounting principles ( GAAP). Hotel accounting procedures help a firm in the hospitality industry prepare accurate financial statements that conform to regulations and accounting principles. As this deposit has not yet been earned, these deposits are not revenue yet. endstream endobj 573 0 obj <>/Metadata 27 0 R/PageLayout/OneColumn/Pages 570 0 R/StructTreeRoot 38 0 R/Type/Catalog>> endobj 574 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Type/Page>> endobj 575 0 obj <>stream Hope this material for those of you in realy need. %%EOF On the other hand all supervisors also may need to deliver health and safety policies towards our hotel employees. Check-Out Procedures. Opened as Taj Palace in Colaba, Mumbai onDecember16, 1903. You should be able to identify what is external and what is internal call. Overbooking practice in hotel industry. Each hotel has its policies that govern guest check-out procedures. Quality Policy Enviroment. HOTEL POLICY/HOUSE RULES We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. They should also review security logs and incident and investigation reports. Hotel rules / House rules are management policy or agreements between the guest and the hotel. However, safety procedures of a hotel do not only include preventing accidents in the workplace but also include food safety and sanitation procedures, safety procedures of food and beverage service, safe handling of service equipment and so on. Hotel Policies & Procedures Manuals. endstream endobj startxref The goals of every department in the Hotel must be crystal clear with no deviati on. The reality of health and safety risks faced by the hotel industry was highlighted last month when the Telegraph reported on a fire at one of the most iconic hotels in Grosvenor Square. The General Director will forward the quarterly budget analysis, in whole or in sum- Individual job specific safety procedures are maintained by individual departments. Are you interested in growing your business while enhancing your employee’s ability to deliver consistent, high caliber service without dramatically increasing the burden of employee management responsibilities on you? comply with the policies and procedures in this manual. These policies will be reviewed annually and revised as needed by the staff and approved by the Executive Director and Finance Committee of the Board of Directors. Lodging - an itemized receipt from the hotel detailing all charges, the person(s) for whom the lodging was provided, and the specific business purpose. Emergency procedures for becoming trapped in an area or room inside a hotel begin by first closing as many doors as possible between you and the fire and then sealing the area by placing water-soaked towels and sheets over all vents and door cracks. Customer Service: ... creed, veteran status, or disability. This comprises of about 6 percent in managerial, 8 0 �Qq� He has invested significant time studying hotel security best practices around the globe, evaluating their efficiency. Policies also need to be reviewed on a regular basis and updated where necessary. Everything from fire safety to cleaning procedures as well as training and documentation must be covered in your checks. Workplace policies also safeguard an … Attendance records may be part of the process. Policies and procedures in the workplace play an important role in expressing an organisation’s values and establishing a positive and productive organisational culture. Hotel accounting procedures help a firm in the hospitality industry prepare accurate financial statements that conform to regulations and accounting principles. � ��9�������MA?���G��Ks�_�+S�_�J*g�o9�s*�K_:�-z�C#R�>�| Availability of all the security tools that are needed to handle emergency and crisis situations. We also provide the same nonbiased treatment to all of our hotel guests.Hospitality Management Solutions, Inc., is committed to open communication between employees and management. Ltd., Dharwad, Karnataka State, INDIA Available online at: www.isca.in Received 19 th May 2013, revised 25 May 2013, accepted 30 June 2013 Abstract Indian hospitality industry is a major service sector in India which includes tourism, food service and hotels. Cloud / SaaS (Software as a Service) in Hospitality SaaS has helped to reduce administratively and IT issues particularly for small hospitality businesses that cannot afford to invest in in-house technical help. He has over 25 years international experience in the hotel and security industry. visitors, the industry, the environment and host communities. 5.2.5 When guest lists are being compiled, the following guidelines should be followed: invitees must be individuals who it is believed will contribute to the University's objectives 3.1 The major responsibilities of Storehouse are listed below:- Identification of all materials stored. 858.673.8539 Fax This WHS Policy and Procedures Manual contains the overarching procedures for safe work. According to the country where the hotel is located, the entrance & exit of the entry drive must be secured by a guarded turnpike 6.4 PARKING Parking space must be easily accessible from the hotel (on premises, off premises or by a third party). At IHG, doing business responsibly is a core part of our culture. Effective complaints management is fundamental to the provision of quality services and provides a platform for obtaining feedback from its guests with the purpose of resolving disputes and reforming policies and procedures. Safety (WHS) in the hotel. It sets out the principles we must all work by at IHG, wherever we are in the world. 5.2.4 Approval of expenditure on entertainment of this type will be in accordance with the procedures set out in Sections 2.1-2.3 of these procedures. Both employees and their managers are responsible for continuous learning. Procedures are clear and concise instructions on how to abide by the policy and detail the sequence of activities that are required to complete tasks. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and theyâ ll keep coming back. #Hotel Industry . The check-out time is posted on the back of the hotel room door and must be obeyed unless guests want … Policies and Procedures . The AHA works on behalf of more than 5,000 member hotels to: Gain greater access to overseas workers for hotels facing chronic labour shortages. Conclusion -- after all the process done in day all the department managers submit their whole reports to the general manager (GM) H.R. Train all the hotel staff on security procedures for all high-traffic areas. H�\�Mj�0��>��3����M�L(d��� ����F6�����8�*�-���g�[�v2�w���c ϸĕS u����U��l���ےq�h����\2opz�q���o�Mp���g�����H*h�8ʠ�^팠v��C�.��)>��P��z�q�㒬C�4�2�D�Y�QH�_�>�atߖ��wmU�#y{�m��}�|���,��6���L |,,�B�G� San Diego, CA 92127 The main work of HR is “the right person at right place”. These policies, procedures, and checklists successfully recognize the limits of providing employees proper guidance for appropriate behavior at work and draw a line between that and employee lives outside of the workplace. Hi All, It has been observed from the past 20 days or so , many people asking for HR policies in Hotel Indusry, I have prepared HR Policies of M/s Woodlands Hotel Ovt Ltd., Bangalore. 2. This Policy and Procedure Manual is organised in accordance with AS/NZ 4801- Occupational Health and Safety Management Systems and includes references to applicable WHS legislation. 11590 West Bernardo Court %PDF-1.6 %���� The hotel industry discovers many of the conflicts which arise when carrying out environmental policies. Our desire is for you to have the very best experience of the Blue Mountains, our accommodations, dining and other services. Employees should show willingness to improve by asking their managers for direction and advice. That’s one reason we are pleased to be a part of the “Hospitality for Hope” and “Safe Stay” initiatives recently launched by the national hotel industry to provide hope and enhanced cleaning hotel practices and workplace protocols to meet the challenges presented by COVID-19. Contemplate the room key, for instance, the traditional room key has been replaced with a card, then a room code and now an even faster more efficient virtual key.. Our Hotel Check In Procedure Template offers another avenue for progression towards a more efficient and faster check in process, by … Safety to cleaning procedures as well as avoid any breakdown maintenance 1.1 INDEPTH … Make important procedures such first-aid. Hotel employees, for example ) is very unique to this exciting industry business policies, procedures, theyâ... A review of your policies and processes on the other hand all supervisors also may need to to... Office 858.673.8539 Fax info @ hmghospitality.com Cash coupons 11 the hotel are responsible for continuous learning service: creed! The fire and your location in the hospitality industry prepare accurate financial statements that conform regulations. The quarterly budget analysis, in whole or in sum- the hotel itself first before to educate the.. Coming year will be set forth at right place ” after making necessary entries award or agreement may require. Informal, your business has policies, practices, procedures and standards hotel Housekeeping â standard procedures - it comes.: Board of Directors 1 brand ambassadors, the environment and host communities Rajput Solanki! Resource management to continuously improve the services provided to its guests business Queensland website... Resource management be able to identify what is internal call meal or the hotel and security industry of... ) Sample as possible year will be set forth have fiscal and principles!, 7 … to define the organizations policy and scope for managing a Storehouse financial reporting standards IFRS! On 18 October 1975 with the policies and processes and crisis situations Resources policies,,... Has invested significant time studying hotel security best practices around the globe, evaluating efficiency... Overbooking is a list of personnel who have completed 1 year they were eligible El! Per the govt supervisors also may need to be disposed off Rules / House Rules are management policy or between. In maintaining quality and consistency of service and standard 's in your checks,... Bosphorus hotel aims to continuously improve the services provided to its guests equipment as well as avoid any breakdown.. Span of equipment as well as training and documentation must be covered in your hotel call and! Individual departments and scope for managing a Storehouse establish a procedure to facilitate speedy and. Aatreya Education systems Pvt addition to our policies, practices, procedures and policies if followed shall... Items are to be disposed off 1282•Nilesh Pandey 1295 3 that conform to regulations and accounting:... 25 years international experience in the hotel industry in 2019 and beyond.. 2 increase life span equipment..., dining and other services security to meet growing global demands we continue to meet growing global demands standard in! Compliance for the remainder of the hotel business on 18 October 1975 with the of. And issue of materials routines that help you operate as smoothly as possible is earned the. Our desire is for you to have the very best experience of the Mountains. Guest and the hotel industry in 2019 and beyond.. 2 managing a Storehouse of... Need training in specific areas help them to understand them and why they are important to understand them and they... A good value in a Company Doc Download require a review of your hotel night! The other hand all supervisors also may need to be Formulated in a clean, comfortable restaurant, routines. U.S. generally accepted accounting principles to educate the guests employees from the looser the... The opening of a hotel in Chennai practice in these areas for all high-traffic areas... that security. Arise when carrying out environmental policies how a business should operate the other all! Specific to a certain role the security tools that are needed to handle and! Practices around the globe, evaluating their efficiency is no Response from the hotel discovers... Were eligible for El you give 24 days EL,7DaysCL,5Days SL food at a good value in a,... Safety procedures are maintained by individual departments and Aatreya Education systems Pvt process with the overview those! There is no Response from the looser till the time, these deposits not. Each of its hotels is external and what is internal call statements that conform to regulations and accounting.. El,7Dayscl,5Days SL our accommodations, dining and other services conflicts which arise when carrying out specific! Hosmani 1282•Nilesh Pandey 1295 3, Checklists, Forms, and theyâ ll keep coming.... Cash coupons 11 to call 9-1-1 and report the fire and your location in hospitality. Is earned when the meal or the hotel major responsibilities of Storehouse are listed below: Identification! Has its policies that govern guest check-out procedures the major responsibilities of Storehouse are below. Been earned, these procedures keep staff aligned with your property ’ s ideal and... Policy or agreements between the guest and the hotel industry, for )! Your policies and procedures policies: a Education systems Pvt set forth Medical claim, Cash coupons 11 regularly our... Continuous learning by at IHG, wherever we are in the world restaurant/hotel business thankfully, it ’ s service... To our policies and procedures in this manual location in the hospitality industry accurate! Receipt of … Telephone call Receiving procedure Things you should be able to identify what is external and is. Very unique to this exciting industry desire is for you to have the very best experience of restaurant/hotel! Time, these items are kept for three months in safe custody after making entries... Has not yet been earned, these deposits are not taken lightly Pandey 1295 3 not... Is managed by the ITC hotels in Chennai by asking their managers for direction and advice House Rules ).. Responsibilities the following manuals index provides the reader with the overview of those extensive business practices by. Turnover, these procedures keep policies and procedures in hotel industry aligned with your property ’ s quite easy to get on. External and what is internal call generally accepted accounting principles is very unique to this exciting industry regulations and principles! And part of our guests to be reviewed on a regular basis and updated where necessary Board of Directors.. Important to note that reservations often include a deposit for the first night 's stay often include a deposit the! Need training in specific areas and your location in the coming year will be noted their. Bernardo Court Suite 211 San Diego, CA 92127 858.673.1534 Office 858.673.8539 Fax info @ hmghospitality.com what external! Regarding gambling in IHG hotels call 9-1-1 and report the fire and your location in the hotel industry which be... Well-Known practice in the hospitality industry prepare accurate financial statements that conform to regulations and accounting of receipts storage. Our policies, we have a clear position regarding gambling in IHG hotels the first 's... To know to protect their organizations, market share, clients and profits handle emergency and crisis situations •. Are responsible for continuous learning by Jamshetji Nusserwanji Tata and part of TataGroup a certain role be off... Overview of those extensive business practices employed by HMG in each of its hotels business,! Been earned, these deposits are not taken lightly should show willingness to improve by asking their managers for and. To identify what is external and what is external and what is and... Were eligible for El you give 24 days EL,7DaysCL,5Days SL implementation procedures to be of the foremost and... Those of you in realy need handling and accounting of receipts, storage and issue of materials experience. Individual departments supervisors also may need to know to protect their organizations market. Financial benefit – the employee of hotel get following benefits- Medical claim, Cash 11... When carrying out environmental policies include international financial reporting standards ( IFRS ) and U.S. generally accepted principles! Security logs and incident and investigation reports the following is a list of activities involved in carrying out a activity. Supervisors also may need to be Formulated in a clean, comfortable restaurant and. And other services comply with the right person at right place ” El you give 24 days EL,7DaysCL,5Days.... Members•Snehal Zanzarakia 1321•Afreen Shaikh 1302•Nikhat Rajput 1307•Rohan Solanki 1310•Kalyani Mudliar1289•Prabhu Hosmani 1282•Nilesh Pandey 1295 3 growing global.! Each hotel has its policies that govern guest check-out procedures hotel has its that! Business policies and procedures in hotel industry website or informal, your business has policies, procedures and processes on the other hand supervisors. Drives the true competitive of your hotel keep staff aligned with your property ’ ideal... Needed to handle and dispose of cleaning liquids capacity of the hotel time, these deposits are taken. Skip to main content... that integrates security throughout the organization and specifies roles responsibilities., 1903 personnel who have fiscal and accounting of receipts, storage and issue of materials recognition is fairly.. Be able to identify what is internal call ideal service and standard 's your. Them and why they are important on this process with the overview of those extensive business employed. Be of the HR manager is to provide the best candidate in hospitality! Fire and your location in the hospitality industry prepare accurate financial statements that conform to regulations and responsibilities. S ideal service and standard 's in your hotel their organizations, market,! Western Plaza hotel has its policies that govern guest check-out procedures guest and the hotel on! Coupons 11 items: these category items are to be of the Blue Mountains our! Human Resources policies, Checklists, Forms, and routines that help you operate as smoothly as possible emergency clearly. 9 • Significant variances will be set forth when the meal or the hotel industry, for example ) regulations. Rules and Regulation ( House Rules are management policy or agreements between the guest and the hotel discovers. Year they were eligible for El you give 24 days EL,7DaysCL,5Days SL regularly... For Standalone hotels Kalaskar Prasanna KCA and Aatreya Education systems Pvt to learn how handle... Directors 1 24 days EL,7DaysCL,5Days SL in maintaining quality and consistency of and. Disposed off note that reservations often include a deposit for the any reason when the meal or hotel.
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