ATOL protection does not apply to the other holiday and travel services listed on this website. Contact TUI at their UK & Ireland head office on the phone number written above. Should you prefer to reach us by mail, the address is: Tui Airlines Belgium NV TUI fly Customer Relations Gistelsesteenweg 1 Book With World's Largest Leisure Travel Company for Premium Experience. You can get in touch with the TUI complaints team by calling, you can file a complaint regarding any aspect of the company or about any negative experience you have had whilst using their services. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. We're part of TUI Group - one of the world's leading travel companies. Have you ever booked a holiday at TUI? Learn more. If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf. Again, if it was something serious you should contact the police before contacting TUI. Any questions you have about your holiday or itinerary, payments and refunds, or customer complaints. Call the Thomson Airways complaints line on 0203 451 2699 if you have a complaint about a product or service. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. Get verified information about Thomson Airways complaints email & Phone number. If you would like to inquire about their services, find out more about the company or you want to hear about the complaints policies and procedures you can call the TUI customer services team. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. Read 11 reviews, get contact details, photos, opening times and map directions. ... VAT number 823 8367 14. If you can’t find what you’re looking for, please feel free to contact us. If you have a general complaint about the company you can complain by calling the TUI complaints team. I’m booked on a flight landing in Tenerife 27th Dec 17:50 so we must take a test after 17:50 on Christmas Eve. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. We're part of TUI Group - one of the world's leading travel companies. We’ll do our best to resolve your problem on the spot. Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call to file a complaint about it. Although, the travel firm hopes to restart this summer - despite MPs claiming a trip abroad is unlikely. If you are contacting us during this time, unfortunately all our advisors are busy right now - but someone will be with you as soon as possible. If you’re onboard, just pop along to reception. Book your holiday on tui.co.uk About us. You may be offered a refund or compensation. You will be offered compensation or a refund for the flight price, you will need to provide information about the flight you were on so they can confirm it was delayed. If you’ve booked a holiday through the tour operator TUI, and you were injured in an accident or got sick on holiday, you might be entitled to claim compensation from TUI. A list of members is available from our registered office. Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number. FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS. During the current situation regarding COVID-19, Tui advises against all types of travel, however, they will be able to help you in case you have any inquiries. You will be able to be transferred to another department if you would like to know more about a specific topic that customer services cannot help you with. We use the term ‘partner’ to refer to an employee of equivalent standing to that of a partner in a partnership. Thomson Airways (UK) complaints contacts. Phone: 1850 946 164 (ROI) 028 90 389 387 (NI) By Post: TUI After Travel Customer Support 12th Floor Alexandra House Alexandra Road Swansea SA1 SED UK. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Street, Number. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. +32 (0)2 717 86 61 Mon-Fri 09:00-20:00 Sat 09:00-18:30 Closed on Sunday and public holidays (max. This is usually the case for more complicated complaints, such as those regarding mis-sold products or offensive content. enter the captcha code for sending out an email to TUI. Luton is just off J10 of the M1, 30 miles from the centre of London. All complaints should include the following information: flight numbers, travel dates, city pairs, ticket numbers, passenger names, and full mailing address. If you recently had a delayed TUI flight you can complain by calling. If you have a complaint about the website or you had an issue whilst booking a TUI flight, cruise or holiday via the website you can make a complaint by calling. Our Customer Relations department can be contacted online. Ich habe ein Anliegen zu einem TUI fly Flug:. Calls cost 7p / min plus your companies access charge. ... TUI Travel merged with TUI AG to form TUI Group in December 2014. If you have a query, take a look at our Ask a Question section. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Complaints, Compliments and Tips for TUI. Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. You can call this number if you are abroad, or if you are having any emergency issues before you’ve departed on your holiday. Tui has cancelled holidays up until June 11, with cruises put on hold until at least July. Visit Complaints Department. TUI UK & Ireland Head Office Wigmore House Wigmore Lane Luton Bedfordshire LU2 9TN Switchboard: 024 7628 2828 Wigmore House is situated close to London Luton airport on the outskirts of Luton. Call Connection, Calls cost 7p per minute plus your standard network charge. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. If you have recently gone on a TUI flight, holiday or cruise and there was something that made your experience unpleasant or something you feel was unacceptable you can file a complaint about it by calling. Für getätigte TUI fly Buchungen bis 30.11.2020: Airline TUI fly. For Gift Card or eGift queries - The Gift Card Customer Care team is available from 8:45 to 17:30, Monday to Friday, excluding UK bank holidays. Contact Number. Here’s how you can get in touch: If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred. Need to Complain? The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. TUI 24 Hour Emergency Contact Numbers. Our Holiday Claims Solicitors have dealt with TUI for a number of years and helped many people make successful holiday accident claims or holiday sickness claims . All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. If you need to contact TUI in an emergency, you should call their 24 hour emergency number on +44845 682 0199 (calls from abroad are charged at an international rate). And all of our holidays are designed to help you Discover Your Smile. TUI Complaints. Consumer reviews, complaints and opinions about TUI. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. By using this website you agree to our Cookie Policy. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. If you’re on the Stay part of your Cruise & Stay holiday, please call our dedicated TUI Guest Experience Centre. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. You are also able to discuss the process for flight delays and compensation claims. Please ensure you have the bill payers permission before calling. Phone: 06 759 4064 Fax: 06 759 1799 Email: Physical Address 36 Maratahu Street. TUI why are you refusing to offer cancellation when it’s impossible for anyone on a flight to get a PCR COVID test result in time? Help and complaints » ... You can use our website and search by name or by the company’s unique five-digit ABTA number. Rate Tui’s value and service. Postcode, City. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. You will need to remember the date and time of the problem and possibly provide information about the employee (name or description of appearance) you will also need to provide a description of what happened and any evidence if you have it such as videos or photos of the event. Great Deals on Tour Packages, Flight Tickets & Hotels at tui.in. We use cookies to improve your experience on our site and to show you personalised advertising. Reference number; Lead name on the booking; Date of departure and flight number; Your email address and phone number; Your full postal address; CONTACT DETAILS. If you need some help, you can contact their customer service department for some assistance. The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section. And all of our holidays are designed to help you Discover Your Smile. Obwohl wir unser Team an den Service Telefonnummer aufgestockt haben, ist das enorm hohe Anrufaufkommen kaum zu bewältigen. TUI AG (short for Touristik Union International), also known as TUI Group, is an Anglo-German multinational travel and tourism company headquartered in Hanover, Germany. Search for Business Centres near you on Yell. We’ll be in touch with the lead passenger on the booking within 28 days. If you've booked your holiday with one of our Members and you have a problem, click here to find out how we can assist you. * Pls. Call Customer Services on 0203 451 2688. Find TUI Contact Centre in Swansea, SA1. E-mail address * Phone. To find out more, please read our Cookie Notice. If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. Share your experience, submit a complaint, contact TUI directly. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. About TUI Group TUI policyLOUNGE History Compliance. Postal Address Tui Ora Limited … Still can't find what you're looking for ? See travelhealthpro.org.uk - for current travel health news. € 0,30/min) When you have connected to the automated service, you can press 1 for Sales, press 2 for Customer Services, press 3 to return a call from TUI, or press 4 for Public Relations. At Complaints-Number, we have the direct number for the complaints department of many popular companies such as ITV, Channel 4, Barclays, Asda, Easyjet, Vodafone, John Lewis and KFC. Compare Tui with other companies before you buy. If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. The Money Saving Expert has had complaints from TUI customers about the online refund form which the tour operator launched to make it easier for people to get their money back. Complaints Department is not affiliated to, linked with or otherwise endorsed by Thomson Airways (UK). See Travel Aware page - for travel advice from TUI. Contact. Read reviews of Tui, share your experience and resolve your issues. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. We're really sorry - all of our travel experts are busy right now. If you have a general complaint about the company you can complain by calling the TUI complaints team. We’ll do our best to resolve your problem on the spot. Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. Top tip Always check with your travel provider what financial protection is in place for your booking. TUI Holidays Complaints Department Contact Address. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. Financial protection; We use cookies on this website. Registered in England with number 00444359. If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information. Click here to find out the types of complaints we can, and can’t help with. Please share your TUI customer service or holiday Nightmare.....TUI don't care. Resolving disputes. If your query relates to the Travel Money Card then please contact call the following number: 0203 130 0133 (standard call charges apply) Or email customerservice@tuiprepaidcard.co.uk Download the TUI App – this is the easiest way to get hold of us. By contacting us you agree to the privacy notice of TUI AG. CONTACT DETAILS. Our website uses cookies to improve your experience. Complaints About Flights/Holidays/Cruises. Before and after travel. There’s nothing worse than a delayed flight, being stuck in an airport for hours is not the best way to start or end your holiday. When you pay you will be supplied with an ATOL Certificate. We can connect you to make your complaint, The contact number for TUI is available directly from their website at no or lower cost. 2 hours later no contact from TUI so phoned the complaints team again. Opening Hours Monday to Friday 8:30am - 5:00pm. Investors. The advice can change so check regularly for updates. After reflecting on this I phoned the complaints team who said they would get back to me in 30 minutes as the manager was on a break. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay TUI Reviews Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday WeatherNHS Discounts. To top . Our opening hours are: Our top deals tailored to you, straight to your inbox Sign up for offers. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers. Close. Complaints we can and can’t help with. LOG IN, Holidays for groups of 10 or more passengers: 0203 451 2684. Or, give us a call on 02034512688. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please try again later. To find out more about flight delay compensation, please click. In both cases, you will need to select your travel destination, departure airport, departure date, duration of your trip and the number of rooms and guests. Not associated tui complaints number the company for information, or for more complicated complaints, such those., Bedfordshire, United Kingdom, LU2 9TN speaking to TUI and other services is... To the other holiday and travel services listed on it site and to show you personalised.. Cookie notice questions you have the bill payers permission before calling TUI customer department! 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