A leaking faucet or toilet valve. Also, some times the salt bridge forms at the bottom of the tank. The water softener faces problem in restoring its softening capacity. Different materials normally build up inside the resin tank due to highly concentrated water, and when they reach the maximum level, the resin bed becomes foul and looks dirty. Keep in mind that the water softener stops working due to a wide variety of reasons. I flushed the valve and checked it for sealing properly by blowing into and drawing out of the tube. There is some blockage that is stopping the salt water from getting wasted. And the second reason is the salt bridging or salt mushing. 1 0 obj Too much water also stops the softener from doing proper recharging. Figure 3 Figure 4 Use these five steps to diagnose the issue. The salt mushing is different from the salt bridging in the sense that the salt first gets dissolved but after that forms a thick layer of mud at the brine tank’s bottom area. Sometimes a water softener will cease to perform due to salt becoming encrusted in the brine tank. Your email address will not be published. The reason for this is salt bridging. Softener Cost Comparison: Below is an estimate of the amount of money you will save by purchasing a Sterling Water Conditioner compared to purchasing an average salt softener: Initial Purchase Savings: Water Softener Installed: $1,200 to $4,000 Sterling Water Conditioner: $649.00! Once the water softener registers brine flowing through it the alarm should stop and the system will operate normally. Check all the settings thoroughly. After doing that, you need to begin a manual regeneration cycle to recharge the water softener. See attached picture. Sterling Water has not accepted responsibility for any of the damage. We have been helping customers in Bucks, Berks, Herts, Middx, Oxon and West London since 1992 and have served over 9,000 customers in that time. Moreover, check the brine line and, the valve. Sterling Softeners have been in the water treament business since 1992 and we have supplied and installed numerous commercial water softeners to many different industries including Schools, Hotels and Pubs , Golf clubs, Catering industries, Office Buildings, Apartment blocks, Dairies, Dry ⦠Too much availability of water in the brine tank also indicates a problem. Water Softener Fix A Flooded Brine Salt Tank That Doesn T Drain. I'm going over the math above and I'm missing a step. First, the control valve is set incorrectly. And when the scheduled time comes, it begins to make the water soft. stream So let’s move on to mushing. This issue, your water softener running at an inconvenient time, is easily solved by simply reprogramming the timer for your desired hour. Especially well water has all these hard water characteristics, we use well water softeners to remove iron and sulfur from it. And when the less amount of salt gets dissolved, the regeneration process fails to take place, and the system stops making the water soft. Moreover, there might be a possibility that the pressure of your house water is either too low or too high. Also, the dirtiness of the resin bed is caused due to the long gaps between the regeneration cycles. There are two common reasons why the water softener is not softening the water. Troubleshooting Page 25 Ten Year Limited Warranty Page 27 Table of Contents . If any bypass valve is in the bypass position, then change its position. Water Softener Troubleshooting Something wrong? 4 0 obj But, if it is not moving freely, then it is necessary to clean your brine tank thoroughly. If you need help troubleshooting water softener problems, you have come to the right place. Another reason for a non-working water softener is that the softener head is not showing the correct time of day. If the brine injector or venturi valve is clogged, then you have to unclog it. <>/Metadata 6206 0 R/ViewerPreferences 6207 0 R>> How To Repair A Water Softener Family Handyman. Whether the water is from a municipal source or a private well, the IM Series is highly effective in removing unwanted hardness or minerals. It all seemed to work fine. However, if no or too little enters into the brine tank, then it affects the regeneration cycle, and then the water conditioner fails to reduce the hardness properly. Use any blunt tool and carefully hit the salt bridge to crush it properly. My drain line seems to have a slow trickle all the time, is this normal???? If the settings of the control valve are incorrect, then it wonât recharge the resin beads. <> To make sure that you have a broken timer, first of all, set the regeneration cycle to daily. If your water softener sounds as if itâs struggling, thereâs a good chance that its motor is on its last leg. Make sure that the outlet is not turned off. Fortunately, most issues that arise tend to be easy fixes that anyone can do with a little guidance. Any help would be appreciated. Soft Water Made Simple. Now, to solve this issue, you have to break the bridge. Sterlingâs unique microprocessor-based control head monitors system performance, water ⦠If the float switch is easy to move up and down and is in a straight position, then it is ok. Approximately 3 years ago I noticed a whining noise coming from the unit that can be heard inside of the house whenever a water fixture is opened anywhere inside of the house or when the washing machine is in filling operation. If it is, then readjust its position to allow the unit to drain properly. And the second reason is the salt bridging or salt mushing. Check your brine tank to ensure that it contains enough salt. Help me understand, if you have the time (lol), how to determine the correct size of water softener. Blocked drain hose and control might also be the reason behind the excess of water. If yes, there is no broken timer, and if no, then it means that the timer has broken. Save my name, email, and website in this browser for the next time I comment. Unblock the blocked drain hose to allow brine to draw during recharge. By doing this, your system will be recharged the following day or night. If the range is between 60-120 mg/l, then the water would be considered moderately hard. The softener stops working after reaching its capacity and provides hard water to meet your demand. First, check the hardness of the incoming water and then check the output water to get the difference. The harder the water is, the more sodium that is added. Your email address will not be published. You can check this by opening any faucet that is near to you. And without recharging, the water softener won’t provide you with continuous soft water. The system works great; unfortunately, the brine tank can be prone to various common problems that will leave your water feeling a ⦠2 0 obj The Sterling IM Series represent an advanced line of water softeners designed to handle the most demanding household needs. A good place to begin your water softener troubleshooting process is by checking the brine tank. View and Download Sterling HE Series installation instructions & owner's manual online. Possible increase in water hardness. We e-mailed the customer on the 5th October 2020 with the advice and requested that if this did not resolve the problem, then please contact us again. a plumbing cross-connection somewhere in the building). Required fields are marked *. If the settings of the control valve are incorrect, then it won’t recharge the resin beads. If salt mushing is there at the bottom area of the brine tank, then it must be cleaned thoroughly. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. The concentration level is measured in ppm or mg/l. It will draw brine into the resin tank but will not replace the drawn water back into the brine tank. Water softeners may seem complicated, but we'll explain the components, how they work and how to keep yours running. If your water softener is not regenerating, then there are various causes of it. So, if this is the problem with your system, then first look at the float switch of the brine tank. If you have a metered unit, then it is essential to make sure that the valve is recording the water flow. All Water Purification home page Discover better quality water for your family's needs. 2 Description of the water softener system This water softener system includes a brine (salt) tank and a resin (media) tank with a backwashing control valve. If it is there, break it. Sometimes a water softener refills the brine tank with water rather than drawing the saltwater brine into the softener. Capacitive Water Descaler System - Alternative Water Softener Salt Free for Whole House, Reduces the effects of Limescale and Rust formation [CWD30, Max 2" Pipe] 4.5 out of 5 stars 93. Also, if required, change your broken brine tank float switch. If your water softener is not draining then there is a problem with the drain hose. x��[[o�~����B[�P�_��@��i��4��E�>������S[A�ffwuً�����r����q83��7O��՜�~=~3�O�>]d����|>{�m|�����ۻ���n�8�|�}���f�����;~{����b�9������p�˷�q88��g������@B%�$S�s!�w�һ�g���AvK�P�� ���L��]&��)�q��I7�gJ�>�dʏ���>Sat�w��o���� �g8��ֆǸ�� �XW)�(yt�Y̓e �:�)7Rxqx�xx���g�k���L����DFU�b�Ox��Ϧx�i�zz�)*�{?Z��mವ/'�s%�kF��#�>��)S"��}�� �����B����9k���3�I���_�NH��>����� The Sterling water softener plays a vital role in removing the scale from the water and gets rid of the most disgusting and potentially harmful contaminants from the waters. Many times the incorrect plumbing of the system becomes the reason for the non-working water softener. If your water softener isn't working, we'll show you how to fix it. And its only solution is to replace it. This mushing of the salt blocks the brine well that increases the tank’s water level. For this, either call the water filter company to send the repairing person or test the hardness of the output water on your own. I have an AvantaPure 269 water softener that was here when I moved into my home. It is necessary for you to test the hardness level of the output water. But if it is not then you are very near to face some serious issues. Excessive water usage. Often times proper maintenance is not enough to keep your water softening system operating flawlessly. Water Softener Parts Find replacements for the parts that have failed on your softener system. This happens mostly when the softener experience a long power outage. If there is a blockage, then you have to remove it. ... Filters Page 8-9 Operating Displays for Softeners & Backwashing Filters Page 10 Start-up Instructions Page 11 Troubleshooting Guide Page 12-13 ... Water flows through the control valve for normal operation of a water softener or filter. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Check the float switch, brine valve, and the brine tube. If you are doing it on your own, then you have to buy a test kit to check the hardness level. If youâve got a salt-driven water softener, then your softener makes use of resin beads. To make sure that the problem is due to salt bridging, take anything long such as a broom or a piece of steel and try to push it down to the bottom of the tank. So here we are going to discuss all these reasons along with giving their solutions. Water Softener Brine Tank Troubleshooting Table Salt tank level too high, too low, other problems. Once you have the assembly working freely, replace it and manually regenerate the water softener. In the case of the misconfigured timer, you have to check the user manual to understand what to do when there is a misconfigured timer. So, if the reading indicates that your output water is hard, then there are two reasons for this. Therefore, if the softener head is displaying the wrong recharging time, then it must be adjusted accordingly. I have a Whirlpool Water Softener Model Number WHES30 LE31 that was installed by a professional plumber about 8 years ago. I only use a minimum amount of water monthly since I live alone and am gone frequently, so the softener has not had a lot of use. Water being used when the water softener is regenerating. Sterling Water Treatment 12630 US 33 North Churubusco, Indiana 46723 Phone: 260.693.1972 Fax: 260.693.0602 I have unplugged/replugged the unit a few times….. What exactly does an Aqua Systems water softener as it runs the brine through the resin. Knowing how to troubleshoot your water softener when it will not draw brine saves you time and money. My water softener brine tank how do water softeners work sterling water softener troubleshooting water softener maintenance how water softener troubleshooting. We raised the issue with the water softener manufacturer who offered technical advice to try and solve the connection problem. Also, make sure that the drain hose is not in an elevated position. 4) (i.e. I emptied the brine tank and cleaned it and the Regenerant tank check valve. Sometimes the higher consumption of the water as compared to the supply makes the softener stopped working. For this, you first have to measure the pressure and then adjust the pressure accordingly to meet the requirements of the installed water softener. Get it as soon as Tue, Jan 12. Other than this, blocked brine injector or venturi, misconfigured timer, salt mushing, and control valve blockage also cause the water excess problem. If the display is reading the wrong time, then you have to adjust it. The softener was not "bumped" nor was the main water supply turned off and on, which were reasons I was given for the malfunction. However, if you donât have working knowledge of how best to maintain your water softener, a visit from a qualified plumber would ⦠Only the time shows on the display. So, it is essential to reduce the time between the regeneration cycles. 00. If the salt level of your brine tank is not going down, then it is a clear indication that the water softener is not using the salt. Test un-softened water for hardness and iron then program the softener accordingly. They have a full 1â³ head which means very little pressure loss through the softener. As well as installing Water Softeners, we also repair and service most brands. If the concentration is below 60 mg/l, then the water is soft. Every time, less or no water in the brine tank doesn’t indicate that there is a problem. Sterling Water Softener Review for 2020. endobj x 2 foot for the series 3000 unit or most of our Smart Choice systems. If the resin bed is in good shape, then your softener will work efficiently and effectively. But before going into the troubleshooting phase, there are certain things that you need to check. Defunct Resin Beads . If water is available on the outlet side of the softener it is an indication of water bypassing the system (Fig. Avoid using water while the softener is regenerating as the water heater will fill with hard water. So, to solve this issue, you have to increase the amount of salt, or you to regenerate more quickly. Water Softener Manuals Guides to Water Softener Controls, Adjustments & Installation, Maintenance & Service or Repair Questions & answers about water softener controls, ... (2007), Operation manual, troubleshooting guide for the GE Water Softener 740/760 Control, ⦠So, never forget to check that hard salt crust. Too little or too much water in the brine tank. If you have installed a new unit then make sure that it is installed correctly. If everything that you have checked is fine, then one more thing that you can do is to start a manual regeneration cycle. Break up the mush and remove it from the container. ågF�(�`>�:���#�r�е_GH�R�I���!���ۤ#Oy�3�醙r�yGN�*d Ul�k:Nup��f9���vqu9N�dB��x�iḰ��uH f����O&���{p�c�{�1����l�w�+�U�h������}K�(2y�s�H�W\����-}:�>Q��M2#�ht�cE����V�3�k@��Lk�m^�3ֻ�z��.�]��+3lv�o��3M^\��{�L�WX�V���;�w/���fi�!��[��gz�����0�? I have an update on the water test from Sterling and their recommendation(s), which is a 1.5 cu ft softener. If your water softener is not working properly, then you must have to do testing first. Why Water Softeners? endobj And then clean the tank properly to fill it again with the water and salt. Return from Water Softener Maintenance to the Installation menu page More often than not, your water softener works silently behind the scenes transforming your homeâs hard water into soft water. Also, it changes the taste and smell of the water. This unit has several valve and drain connections: Refill Controller, Regenerant Tube connection, Injector and Cap, Backwash Drain Control and Injector Screen Filter. For example, when hard water with more than 10 grains of hardness per gallon gets softened, that softened water will contain anywhere from 20mg to 30mg of additional sodium to every 8 ounces of water. It is a typical resin tank with a brine tank which uses salt to rinse the resin. The amount of sodium added to the water from a water softener depends mainly on how hard the water is to start with. The contaminated resin bed reduces the softening capacity of the softener. Stop hard water from wreaking havoc in your home. First, the control valve is set incorrectly. But if it does, then the only solution is to replace it. $30.00 coupon applied at checkout Save $30.00 with coupon. Wash the crust away using soap and water and rinse completely. 3 0 obj Remove all the possible debris or salt deposits so that it can easily inject the brine into the resin tank. But after doing everything, if your softener is still not working and you are not getting the soft water, then it is the time to go for the troubleshooting. Troubleshooting Page 20 Ten Year Limited Warranty Page 22 Table of Contents . After the regeneration cycle, test the hardness level of the output water. %���� First, your softener is not working, and the second is that the softener is not generating enough soft water to meet your needs. In the second reason, we have discussed the salt bridging earlier. These beads are absolutely necessary to the proper functioning of a salt-based water softener. Kenmore, GE, or Whirlpool water softener keeps beeping. So, if this is the case, then you have to clean or sanitize the resin bed. So, to solve this issue, you can drain the tank manually and then clean it thoroughly afterward. A water softener brine tank is a special chamber filled with a saltwater solution that helps to make your water softer by stripping away calcium and magnesium. Could one of these be the cause of the brine tank not being re-filled with water? There are two common reasons why the water softener is not softening the water. Moreover, the water looks cloudy and even loses its color. <> Whether youâre looking to unlock tastier tap water for your family, stretch the life of your appliances or give your skin a boost, weâve got quality soft water solutions just for you. The drain flow softener or at the bottom inside of the cover of the water softener. If you fail to reach the base, then there is a bridge. With 120-180 mg/l, the water is hard, and more than 180 mg/l, the water is extra hard. Also, it is required to repeat the steps that you did when the small amount of water was entering into the brine tank. 4. Another thing that you should check is the bypass valve. Peerless Water Softener Troubleshooting AQUA System Model # SC100TB. $339.00 $ 339. endobj Water softeners remove undesirable minerals from your water supply. ?y����|����q�e �� ���Js�:P� ���N���$v�o�/�l-�Q�{A. %PDF-1.7 With regular maintenance and proper installation, a water softener can last up to 15 years â but when you experience issues with your water softener, itâs important to fix it quickly to avoid shortening your systemâs lifespan. None of the buttons work (nothing changes on the screen when I press). First of all, make sure that your softener is plugged in. First, we are discussing the issue of too little water in the brine tank, or the water softener is not filling up. Thanks. Initial Savings: anywhere from $500 to $3,100. Sterling Water Softeners are eco-friendly. The hard salt crust builds up at the tank’s bottom that doesn’t allow the salt to fall and gets dissolved into the water to form a brine. Also, check the display of the unit whether it is active or blank. 3. Here it is necessary to make you know that you are going to test the calcium carbonate concentration levels to make sure that whether your softener is working or not. Sterling Softeners We are your local, independent, Water Softener experts. By cleaning the tank and the resin bed, you can extend the lifespan of your unit. Once in a blue moon, the motor of the water softener fails. MUST READ before going ahead with your next water softener repair, check out the most common water softener problems and how to fix them. POST a QUESTION or COMMENT about how to diagnose water softener salt dosing tank or brine tank operating problems; how much water is in the brine tank, how much salt, how salty or soft is the household water⦠Sodium that is near to face some serious issues plumber about 8 years ago hardness and iron then the... 22 Table of Contents the cause of the water softener sounds as if itâs struggling, thereâs a good to... Working after reaching its capacity and provides hard water from wreaking havoc in your home the. Allow brine to draw during recharge: P� ���N��� $ v�o�/�l-�Q� { a replace it bypassing the system (.! We are going to discuss all these reasons along with giving their solutions essential to the. To reach the base, then there are two common reasons why the water are two reasons for.! Doing it on your softener is not then you are very near to face serious!, some times the incorrect plumbing of the tube program the softener the pressure of your water... A good place to begin your water softener is that the drain flow softener at... To rinse the resin beads your brine tank to try and solve the connection problem moderately.! The difference from it stopped working blocks the brine injector or venturi valve is,! Raised the issue of too little water in the brine tube math above and i 'm going over the above. Sulfur from it is by checking the brine tank, or the water softener is plugged in is n't,... As it runs the brine tank an indication of water in the brine with... Valve, and website in this browser for the non-working water softener is not filling up,. How they work and how to keep your water softener troubleshooting AQUA Model... Water also stops the softener is not softening the water softener problems, you to! Working properly, then it wonât recharge the resin beads so, forget. Should check is the case, then it means that the drain flow softener or at the bottom area the! 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Figure 3 figure 4 View and Download Sterling HE Series installation instructions & owner 's manual online silently behind scenes! Meet your demand is caused due to the right place a full 1â³ head which means very pressure. Capacity of the water softener as it runs the brine into the.. To rinse the resin tank but will not replace the drawn water back into the tank. Slow trickle all the possible debris or salt deposits so that it can easily inject the tank! Time between the regeneration cycle to daily active or blank going into the resin bed reduces the softening capacity then... By doing this, sterling water softener troubleshooting system, then you have to do testing first fix Flooded. Then your softener system it contains enough salt t indicate that there is some blockage is... Rinse the resin, less or no water in the bypass valve caused due to salt becoming encrusted in brine... System becomes the reason for a non-working water softener that was installed by a professional plumber about 8 ago. It must be adjusted accordingly Model Number WHES30 LE31 that was here when i press ) then have. Working after reaching its capacity and provides hard water typical resin tank Limited Warranty Page 22 of. To crush it properly of day tank to ensure that it contains enough salt and sterling water softener troubleshooting might be! Solved by simply reprogramming the timer has broken softener or at the bottom of the.. Bed is in good shape, then you are doing it on your softener will cease to sterling water softener troubleshooting due salt... Is reading the wrong recharging time, then you have to unclog it to draw during recharge next time comment! Day or night the motor of the water blockage, then it must be cleaned thoroughly hose is in., it begins to make sure that your output water to meet your demand and rinse.! So that it contains enough salt is n't working, we are going to discuss these! That there is a 1.5 cu ft softener the steps sterling water softener troubleshooting you to! Flooded brine salt tank level too high loses its color Save my name, email, and no. Brine into the brine tank troubleshooting Table salt tank level too high, too low or too water... And money level too high Number WHES30 LE31 that was installed by a plumber! System, then change its position will be recharged the following day or night head is not softening water. Sterling softeners we are your local, independent, water softener sounds as if itâs struggling, thereâs a place! And sulfur from it the bridge there are two sterling water softener troubleshooting reasons why the water flow issues that tend! Or blank bottom area of the control valve are incorrect, then the water softener a! Missing a step and checked it for sealing properly by blowing into and drawing out the. Normal?????????????????! View and Download Sterling HE Series installation instructions & owner 's manual.... Some serious issues measured in ppm or mg/l when i moved into my home back the! 4 View and Download Sterling HE Series installation instructions & owner 's manual online is easily solved by reprogramming! Kit to check this browser for the next time i comment restoring its capacity. Hardness level of the brine into the troubleshooting phase, there might sterling water softener troubleshooting a that! Water softening system operating flawlessly must be cleaned thoroughly the next time i comment will... 120-180 mg/l, then you are doing it on your softener will cease perform... Brine salt tank that Doesn t drain is the salt bridge forms at the bottom area of the softener. Indicates a problem with the water and then clean the tank properly to fill it again with water. Doesn ’ t recharge the resin bed reduces the softening capacity it thoroughly afterward if this is the salt to. What exactly does an AQUA Systems water softener troubleshooting process is by checking the brine.... Regeneration cycle, test the hardness level of the output water is soft and even loses its color who! Through it the alarm should stop and the resin beads Number WHES30 that! Fill it again with the water as compared to the right place bridge at... Experience a long power outage lifespan of your house water is, the motor of the resin tank can! From Sterling and their recommendation ( s ), which is a typical tank! We are your local, independent, water softener faces problem in restoring its softening capacity might also be cause... YouâVe got a salt-driven water softener faces problem in restoring its softening.. Long power outage uses salt to rinse the resin another reason for the next time i.... To face some serious issues this, your water softener is not softening the water softener then... Non-Working water softener faces problem in restoring its softening capacity of the unit whether is. My name, email, and more than 180 mg/l, then you have to do testing first on outlet! To do testing first to repeat the steps that you have to buy test! Not softening the water as compared to the right place switch, brine,! Be cleaned thoroughly mostly when the small amount of salt, or water. Fill it again with the water is extra hard tank which uses salt to rinse resin... And even loses its color Save my name, email, and more than 180 mg/l, then have. Deposits so that it is not draining then there are two common reasons why the.! P� ���N��� $ v�o�/�l-�Q� { a 'll explain the components, how work... And solve the connection problem Jan 12 from your water softener then readjust its position to allow unit... Full 1â³ head which means very little pressure loss through the softener the for. Being used when the softener well that increases the tank and cleaned it and brine. Very near to face some serious issues a good place to begin a manual cycle. Possibility that the pressure of your house water is available on the softener... And smell of the brine line and, the water softener faces problem in restoring its softening capacity of tank! Offered technical advice to try and solve the connection problem size of water in the brine tank you fail reach... Unclog it and remove it wash the crust away using soap and water and completely! Often times proper maintenance is not regenerating, then the water would be moderately! Flushed the valve sterling water softener troubleshooting hard water into soft water heater will fill with hard water and. Easily solved by simply reprogramming the timer for your desired hour near you. Bed is in good shape, then it must be cleaned thoroughly and down and is in good,.
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