We have three Canon iR-Advance C5535 scanner / printers that scan and send via SMTP. If your Canon printer is not responding, here are some troubleshooting methods to follow: Wireless Canon printer not printing. I just get the message no drivers installed but can't find drivers. Original Title: SCANNING FROM A CANON MP280 PRINTER. In most cases (with wireless printers), the communication issue is the reason behind the Canon printer not responding. Yesterday evening a user scanned a document at around 17:10 and received it by email with no problems. Select any printer and then click "Print server properties" at the top of the window. Open Devices and Printers. Before I remembered that I had deleted the 5220 printer and drivers this morning and reinstalled them which was probably unnecessary but no harm done (other than the aggravation!). Check 4: Restart the computer. But now I’m suddenly getting a different pop-up menu that doesn’t mention scanning. However, here in NC that will not work with my MG5220, have to use MP Navigator EX 4.0 to scan. Is it just it is not compatible with windows 10? Select "Remove driver and driver package" and click OK. Printer is working fine. Click the Remove button. If you’ve never done any scanning with the Canon scanner in Windows 10 before, check the printer‘s compatibility with the platform. To use the scanner all I had to do was click on the scan utility link. I have now upgraded to Windows 10 and installed the drivers and software for the printer but now there is no scan facility. I have an HP Envy 5530 e-All-in-One Printer (which is also a scanner). First, try to enable the scan to PC by following the steps below: ... Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”. I think this is a Windows 10 problem, but maybe not.. Since Windows 10 was installed I can no longer scan a document from my printer. Canon MX430 printer installed but scanner not working The Canon all in one prints fine but nothing happens when I try to scan. Nothing has been changed on our network or settings but somehow, when they repeated this at 18:15, the task failed throwing up the following error: Select the printer driver you wish to uninstall. This thread is locked. In control panel/printers it appeared as a printer and scanner and could be used as both. I was scanning a bunch of things, and it was working fine — I’d right-click on the desktop icon, and a pop-up menu would appear that said, among other things, “Start scan.”. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.. I'm afraid nowhere in All Apps is there anything relating to scanning. Check 1: Make sure that your scanner or printer is turned on.. I read instructions on another post where it says to click on All Apps and then scroll down the alphabetical list and then click on the scan app.. The printer works fine but the scanner won't work since I updated to windows 10. Right-click the blank space in the Printers … Below are troubleshooting steps you should follow in these circumstances: I have a Canon MG7751. Check 2: Connect the USB cable to a different USB port on the computer.. Click on the Drivers tab. SU001W Scanner Does Not Work. I have a canon MP180 printer and scanner. Scanning to computer is not working either because the scan to PC is not enabled or because the full feature drivers are not installed. You can check Windows 10 compatibility for a range of Canon printers and scanners on this page. A Canon all-in-one printer and scanner won’t work if it’s not compatible with your platform. You can follow the question or vote as helpful, but you cannot reply to this thread. 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